Using Rooli comes with a few important conditions. Nothing here should be skipped, especially because this is a real-money online casino and the rules affect account access, deposits, withdrawals, bonuses, and verification.
By creating an account, using the website, or playing through Rooli, you confirm that you have read, understood, and accepted the terms that apply. If you do not agree with them, you should not use the casino.
1. General Information
Rooli is an online casino operated by Novatrix SRL, a company registered in Costa Rica. The casino operates under E-gaming license No. 0000002 issued by the Tobique Gaming Commission.
These terms apply to use of the Rooli website, player accounts, casino games, payment activity, promotions, and related services.
- The official website language is English
- Rooli may update its terms when needed
- Players should check the terms regularly
- Other policies may also apply, including bonus, privacy, responsible gaming, payment, and KYC/AML policies
If there is a difference between translated versions and the English version, the English version is the one that applies.
2. Eligibility
Rooli is only for players who are legally allowed to gamble online.
- You must be at least 18 years old
- If your country requires a higher gambling age, that higher age applies
- You are responsible for checking whether online gambling is legal where you live
- Rooli may ask for proof of age or identity
- If verification fails, an account may be suspended or closed
Some countries and regions are restricted from real-money play. Rooli can refuse access, reverse withdrawals, or close accounts where those restrictions are breached.
3. Player Account Rules
Each player may only hold one personal account.
Your account should be used only by you and only for personal entertainment. Sharing your login details, allowing another person to use your account, creating duplicate accounts, or using an account for commercial purposes is not allowed.
Rooli may treat accounts as duplicates if they share the same household, address, IP address, device, payment method, or other identifying details.
If duplicate account activity is found, Rooli may:
- Close duplicate accounts
- Cancel pending withdrawals
- Void bonuses or winnings
- Ask for withdrawn funds to be returned
- Confiscate balances connected to rule breaches
Account details must be accurate and kept up to date.
4. Game Rules and Availability
Before playing, you are responsible for understanding the rules of each game, including payouts, odds, mechanics, and any special features.
Not every game is available in every country. Some restrictions come from game providers, local rules, or licensing conditions.
Using a VPN or other method to hide your location or bypass country restrictions is not allowed. If this happens, Rooli may cancel winnings, restrict access, or close the account.
5. Deposits
Rooli supports different payment options, including card payments, alternative payment methods, bank-related options, e-wallets, and selected cryptocurrencies.
The payment methods shown to you may depend on:
- Your country
- Your account status
- Your chosen currency
- The selected payment provider
- Rooli’s current cashier settings
Deposits must come from a payment method registered in your own name. Third-party deposits are not allowed.
Minimum and maximum deposit amounts depend on the payment method and currency. The exact limit should be checked in the cashier before confirming a payment.
All deposits must be processed and confirmed by the relevant payment provider before funds appear in your account.
6. Withdrawals
Withdrawals are handled through the methods available in the cashier. Minimum and maximum withdrawal amounts can vary depending on the payment method and currency.
Rooli may verify your identity before processing a withdrawal. If documents are incomplete, false, expired, or do not match your account details, the withdrawal may be delayed, refused, or the account may be suspended or closed.
Rooli aims to process withdrawal requests within 72 hours after approval. The final time can still depend on:
- The payment method
- The payment provider
- Bank processing times
- Verification status
- Security checks
If needed, Rooli may process a withdrawal through a different method than the one requested.
7. Verification and KYC
Rooli may ask players to complete identity checks. This can happen during registration, before withdrawals, during refund requests, or whenever verification is required.
Documents may include:
- A government-issued photo ID, such as a passport or driving licence
- Proof of address, such as a utility bill or bank statement
- Proof of payment method, such as a card image or e-wallet screenshot
- Additional information requested by Rooli
- Phone or video verification in some cases
Withdrawals and refunds may remain pending until verification is complete.
8. Bonuses and Promotions
Rooli offers promotions such as welcome bonuses, deposit bonuses, free spins, cashback, tournaments, VIP rewards, crypto-related offers, and other campaigns.
Bonus terms are separate from the main terms and may include specific rules for:
- Minimum deposits
- Bonus codes
- Wagering requirements
- Maximum bet limits
- Expiry periods
- Restricted games
- Maximum winnings
- Country restrictions
- One bonus per account, person, household, address, IP, or shared environment
Deposit-related bonuses do not stack unless the promotion specifically says otherwise. Rooli may change, cancel, or withdraw promotions, and may void bonuses or winnings if promotion abuse is found.
Always read the specific offer terms before claiming a bonus.
9. Anti-Fraud and Fair Use
Rooli applies anti-fraud rules to protect the casino, players, games, and payment systems.
The following are not allowed:
- Duplicate accounts
- False personal information
- Chargebacks on legitimate deposits
- Collusion with other players
- Automated bots, scripts, or unauthorised software
- Exploiting bugs, glitches, or loopholes
- Abusing promotions or bonus mechanics
- Using someone else’s payment method
- Filing false claims
- Attempting to manipulate game results or wagering rules
If suspicious activity is found, Rooli may suspend or close the account, void winnings, confiscate balances, freeze funds during investigation, or report activity to relevant authorities.
10. Refunds
Refund requests may require verification and supporting documents. Rooli may ask for proof of identity, proof of payment method, proof of address, and other information before reviewing the request.
Refunds may be affected by bonuses, winnings, security checks, payment provider rules, and account verification status.
Fees connected to refunds or payment processing may be the player’s responsibility.
11. Taxes and Fees
Players are responsible for checking and paying any taxes, charges, or reporting obligations that apply in their own jurisdiction.
Rooli is not responsible for handling a player’s personal tax obligations.
Banks, payment processors, or intermediary providers may apply their own charges during deposits, withdrawals, transfers, or refunds.
12. Dormant Accounts
An account may be treated as inactive if there has been no login or gameplay for a long period.
Where the official dormant account rules apply, Rooli may charge a dormancy fee from the remaining balance until the account is reactivated or the balance reaches zero.
To avoid this, players should keep track of their account activity or contact support if they no longer intend to use the account.
13. Complaints and Disputes
Complaints should be raised with Rooli’s Support Team first. If the issue cannot be resolved immediately, it may be escalated internally.
Only the account holder can submit a complaint. Complaints made by someone else on behalf of the account holder may be rejected.
For game result disputes, Rooli’s server logs and records are treated as the final authority. If there is a difference between what appears on a player’s screen and the casino server records, the server record applies.
If the internal complaint process does not resolve the issue, the matter may be escalated through the alternative dispute process available under the applicable regulatory framework.
14. Limitation of Liability
Gambling involves a risk of losing money. By using Rooli, you accept that risk.
Rooli does not guarantee that the website, games, software, payment systems, or third-party services will always be uninterrupted, error-free, or available.
Rooli is not responsible for losses caused by:
- Player-side technical issues
- Poor internet connection
- Device or software problems
- Payment provider failures
- Game provider restrictions
- Incorrect use of the site
- Breaches of the terms
- Decisions made by third-party banks, processors, or service providers
If a payment, wager, bonus, or winning is credited by mistake, Rooli may correct the error and recover funds where applicable.
15. Responsible Gaming
Rooli is intended for entertainment only. Gambling should never be treated as a way to make money or recover losses.
Players should stay in control by setting limits, taking breaks, and avoiding play when stressed, emotional, or under pressure.
Good habits include:
- Setting a budget before playing
- Not chasing losses
- Taking regular breaks
- Avoiding gambling with borrowed money
- Using available responsible gaming tools where needed
- Contacting support if gambling stops feeling controlled
If gambling becomes difficult to manage, it is better to step away and seek help.
16. Non-Transferability
Player accounts, balances, deposits, winnings, game rights, claims, or any related account benefits cannot be sold, transferred, pledged, assigned, or gifted to another person without Rooli’s written consent.
Any attempt to transfer those rights may be treated as invalid.
17. Changes to These Terms
Rooli may update its terms and related policies over time. The latest version published on the official website applies.
Players should review the terms regularly, especially before depositing, withdrawing, claiming bonuses, or continuing regular play.