Last updated: 06.06.2026
Privacy matters, especially on a real-money casino site where account details, payment activity, verification documents, and gameplay information may all be involved.
This Privacy Policy explains how Rooli may collect, use, store, and share information when you visit the website, create an account, use casino services, make payments, claim bonuses, contact support, or interact with cookies and tracking technologies.
By using Rooli, you agree to the handling of information as described in this policy. If you do not agree with it, you should not use the website or create an account.
1. General Information
Rooli is an online casino website. Personal information may be processed when players register, verify an account, deposit, withdraw, play games, claim promotions, contact support, or browse the website.
This policy should be read together with the Terms and Conditions, Cookie Policy, Responsible Gaming policy, KYC/AML policy, Bonus Terms, and Payments information.
Rooli may update this Privacy Policy from time to time. The latest version published on the website is the version that applies.
2. Information Rooli May Collect
Rooli may collect information that is needed to provide casino services, manage accounts, process payments, meet legal obligations, prevent fraud, and improve the website.
This may include:
- Name, surname, date of birth, and contact details
- Address and country of residence
- Account login details and account preferences
- Payment method details and transaction information
- Deposit, withdrawal, refund, and balance history
- Gameplay, bonus, promotion, and wagering activity
- Verification documents, such as ID, proof of address, and proof of payment method
- Support messages, complaints, and communication records
- Device, browser, IP address, session, and technical data
- Cookie and tracking information
Only information that is relevant to account use, legal compliance, security, payments, support, marketing, analytics, or website functionality should be collected.
3. How Information Is Used
Rooli may use personal information to operate the website and provide casino services.
This can include using data to:
- Create and manage player accounts
- Confirm identity and age
- Process deposits, withdrawals, and refunds
- Carry out KYC, AML, fraud prevention, and security checks
- Provide access to casino games and live casino services
- Track gameplay, balances, bonuses, and wagering activity
- Apply promotion rules and bonus terms
- Respond to customer support requests
- Investigate complaints, payment issues, and account disputes
- Improve website performance and user experience
- Personalise parts of the website where allowed
- Send service messages or marketing communications where permitted
- Meet legal, licensing, regulatory, and responsible gaming obligations
Rooli may also use account and technical data to detect suspicious behaviour, duplicate accounts, payment misuse, bonus abuse, restricted-location activity, or unauthorised access.
4. Account Verification and KYC
Rooli may request verification documents before allowing certain account actions, especially withdrawals, refunds, or other sensitive account requests.
Verification may include:
- A valid photo ID, such as a passport, ID card, or driving licence
- Proof of address, such as a utility bill or bank statement
- Proof of payment method, such as a card image or e-wallet screenshot
- Payment screenshots or transaction evidence
- Additional documents or checks where required
- Phone or other verification checks in some cases
Withdrawals and refunds may remain pending until verification is completed. If documents are incomplete, false, expired, altered, or do not match the account information, Rooli may delay, refuse, suspend, or close the account according to its terms.
5. Payments and Financial Information
Payment information may be processed when players deposit, withdraw, request refunds, or use payment methods shown in the cashier.
Rooli may use payment-related data to:
- Process transactions
- Confirm ownership of payment methods
- Check payment limits and transaction status
- Prevent fraud, chargebacks, and third-party payments
- Investigate failed, declined, reversed, or disputed payments
- Meet legal, licensing, AML, and financial security requirements
Payment providers, banks, card processors, crypto processors, e-wallet providers, and other financial partners may process information under their own terms and privacy policies.
6. Sharing Information with Third Parties
Rooli may share personal information where it is necessary to provide casino services, process payments, meet legal requirements, prevent fraud, or operate the website.
This may include sharing information with:
- Game providers and casino software suppliers
- Payment processors, banks, and financial service providers
- Identity verification and KYC providers
- Fraud prevention and risk monitoring services
- Customer support and communication platforms
- Marketing and analytics providers
- Hosting, security, and technical service providers
- Regulators, licensing bodies, legal advisers, or authorities where required
Third parties may process information under their own privacy policies. Rooli is not responsible for how those third parties handle data after it has been shared with them, except where the law or agreement requires otherwise.
7. Cookies and Tracking Technologies
Rooli uses cookies and similar technologies to make the website work properly, improve performance, remember preferences, support account functionality, measure marketing activity, and understand how users interact with the website.
Cookies may be used for:
- Page navigation and website security
- Access to secure account areas
- Remembering language, region, and session preferences
- Analytics and performance measurement
- Fraud prevention and user experience improvements
- Advertising, conversion tracking, and campaign measurement
Some cookies are required for the website to work. Others may be used for functionality, analytics, or marketing.
Third-party providers may also place cookies or similar technologies on the website. These providers may include analytics, marketing, advertising, performance, and tracking partners.
8. Managing Cookies
Most browsers accept cookies automatically, but users can usually block, delete, or manage cookies through browser settings.
Disabling cookies may affect how the website works. Some features, account areas, payment functions, or personalised settings may not work properly if certain cookies are blocked.
Users should check their browser settings for instructions on how to manage cookies.
9. Marketing Communications
Rooli may send marketing messages, promotions, bonus updates, or casino-related offers where permitted.
Marketing may be based on account activity, preferences, promotions, or previous interactions with the website. Players may be able to opt out of marketing messages through account settings, unsubscribe links, or by contacting support.
Important service messages, payment notices, verification requests, responsible gaming messages, account warnings, and security communications may still be sent even if marketing is turned off.
10. Data Security
Rooli takes reasonable measures to protect personal information from unauthorised access, loss, misuse, disclosure, alteration, or destruction.
Security measures may include technical, organisational, and administrative controls. However, no website, payment system, or online service can be guaranteed to be completely secure at all times.
Players also have responsibilities. Account passwords should be kept private, login details should not be shared, and suspicious account activity should be reported to support as soon as possible.
11. Data Retention
Rooli may keep personal information for as long as needed to provide services, meet legal and licensing obligations, manage disputes, prevent fraud, complete payment checks, and comply with regulatory requirements.
Some information may need to be kept after an account is closed, especially where it relates to:
- Identity verification
- Payment records
- Fraud prevention
- Responsible gaming
- AML and legal obligations
- Complaints or disputes
- Transaction history
When information is no longer needed, it may be deleted, anonymised, or securely retained only where required.
12. Player Rights
Depending on where a player lives and which laws apply, they may have rights over their personal information.
These rights may include:
- Asking what personal information is held
- Requesting a copy of personal information
- Asking for incorrect details to be corrected
- Asking for data to be deleted where legally possible
- Objecting to certain processing
- Restricting certain uses of information
- Withdrawing consent where processing is based on consent
- Requesting that marketing messages stop
Some requests may not be possible if Rooli needs to keep information for legal, licensing, payment, fraud prevention, responsible gaming, or dispute-related reasons.
13. Responsible Gaming and Safety Data
Rooli may process information connected to responsible gaming, safer gambling tools, self-exclusion, limits, account restrictions, and player protection.
This information may be used to:
- Apply account limits
- Manage self-exclusion or cool-off periods
- Detect risky or unusual account behaviour
- Respond to responsible gaming requests
- Meet safer gambling obligations
- Prevent restricted users from reopening accounts
Responsible gaming information may need to be retained even after an account is closed, where required for player protection or legal compliance.
14. International Transfers
Rooli may work with service providers, payment processors, game suppliers, technical partners, and support providers in different countries.
This means personal information may be processed outside the player’s country of residence. Where this happens, Rooli should use appropriate measures to protect the information in line with applicable law and contractual requirements.
15. Third-Party Websites
Rooli may contain links to third-party websites, payment providers, game providers, support tools, or external services.
Once a user leaves Rooli or interacts with a third-party service, that third party’s own terms and privacy policy may apply.
Users should review third-party privacy policies before sharing information with them.
16. Children and Underage Users
Rooli is not intended for minors.
Players must be at least 18 years old, or meet the higher legal gambling age in their own jurisdiction. Rooli may request age verification and may suspend or close accounts where underage use is suspected or confirmed.
If an underage person has provided information, support should be contacted so the issue can be reviewed.
17. Contact and Privacy Requests
Players can contact Rooli support for privacy questions, account data requests, cookie questions, verification issues, or concerns about how personal information is handled.
Privacy and account requests may require identity verification before Rooli can respond or make changes to account information.
18. Changes to This Privacy Policy
Rooli may update this Privacy Policy when needed.
Changes may be made because of legal updates, operational changes, payment provider requirements, security improvements, new website features, or changes to casino services.
The latest version published on the website applies. Players should check this page regularly, especially before registering, depositing, withdrawing, claiming bonuses, or continuing regular play.